Who we are
This website, synplanet.com, is operated by SynPlanet Holding Corporation (“SynPlanet”, “we”, “us”). We have offices in Dallas, Sydney and Paris. For any question about this policy or your personal data, email info@synplanet.com.
What we collect
When you contact us. If you use the contact form, we receive the topic you chose, your name, work email, company website, the area and boundary file you share (if any), your message and the page you sent it from. If you email us directly, we receive your email and anything you include in it.
When you visit the site. Our hosting provider records technical data that every website receives, such as your IP address, browser type, the pages requested and the time of the request. This is used to deliver the site and keep it secure.
Bot check. To stop automated spam, the contact form uses Cloudflare Turnstile, which checks signals from your browser and device to tell people from bots.
Visit statistics. We use Cloudflare Web Analytics to count visits, see which pages are read and where visitors come from (for example the referring site, country and device type). It does not use cookies, does not store your IP address and does not follow you across other websites.
We do not use advertising cookies, and we do not build profiles of visitors. Our fonts are hosted on our own site, so loading a page does not send your data to font providers.
How we use it
- To read and reply to your request, prepare a proposal and, if we work together, deliver our products and services.
- To keep the website and the contact form secure and free of abuse.
- To understand, in aggregate, how the website is used and improve it.
- To meet our legal, tax and accounting obligations.
We do not sell your personal data, and we do not add you to a marketing list unless you ask us to.
Legal bases (EU, UK and similar laws)
We process your data to take steps you ask for before entering into a contract (answering your request), for our legitimate interests in running and protecting our business and website, to comply with legal obligations, and, where we ask for it, with your consent, which you can withdraw at any time.
Who we share it with
We share personal data only with service providers that help us run this website and our business, under contracts that require them to protect it:
- Netlify – website hosting and the server function that handles the contact form (United States).
- Resend – delivery of contact-form emails to our team (United States).
- Cloudflare – the Turnstile bot check on the contact form and cookieless visit statistics (Web Analytics) (United States).
- Google Workspace – our business email, where your request is received and answered.
We may also share data with our professional advisers, with authorities when the law requires it, or with a buyer or successor if our business is reorganised or sold.
International transfers
Our team and providers are located in several countries, including the United States, Australia and France. Where data from the European Economic Area or the United Kingdom is transferred elsewhere, we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses or our providers’ certifications.
How long we keep it
We keep contact requests and related emails for as long as needed to answer them and follow up, and no longer than 24 months after our last contact, unless we start working together. In that case we keep the data for the length of our relationship and as long as the law requires afterwards. Technical logs are kept by our hosting provider for a short period, in line with its own policies.
Your rights
Depending on where you live, you can ask to access, correct or delete your personal data, to restrict or object to how we use it, to receive a copy in a portable format, and to withdraw consent. To make a request, email info@synplanet.com. We will reply within one month.
You can also complain to a data protection authority, for example the CNIL in France, the Office of the Australian Information Commissioner, or the authority where you live.
Security
We use encrypted connections (HTTPS), limit who on our team can see contact requests, and choose providers with strong security practices. No method of transmission or storage is completely secure, so please do not send classified or highly sensitive information through the contact form.
Children
This website is intended for businesses and professionals. It is not directed at children under 16, and we do not knowingly collect their data.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.